Support

Infected? Got a virus? Let us help.

Is your computer suddenly crashing, freezing, or slower than a 2400 baud modem? Several reasons could lead to PC problems, but if you think you have a virus, here are some simple tips to stop, drop, and roll.

When it comes to viruses, the best protection is prevention.

Is your security up-to-date? Do you have security software? Is your firewall turned on? For more tips on malware prevention, check out our Top 10 Security Strategies.

removal tools need to manually remove malware? go here to make repairs easier. free security updates be the first to know when there is a high-level outbreak or internet security threat
1

Disconnect

Take your computer off the network- this quarantines your Mac or PC so it won’t affect others.

2

Try NortonLive PC Checkup

You can get individual attention, a custom report for your computer, and expert solutions for your PC problems.

3

Do you have the latest virus definitions?

If you have Norton software, try running a LiveUpdate. If you don’t have security software, you can test drive some here. If you run Windows, do you have the latest patches?

4

Still unsure?

Try our Support page for more tips and information.